Monreale Cottages appreciates guests who would like a bit more information before booking. Hopefully the list below will answer many of your questions but if not, please email the Venue Manager directly on firstname.lastname@example.org.
Brekky provisions are included as part of your tariff, you will find fresh food and freshly packaged breakfast ingredients sourced locally for your enjoyment. Breakfast provisions are for two adults (for each day of your stay) with refrigerated items placed in a basket in the fridge. You will also find a selection of teas, hot chocolate, plunger coffee and chocolates.
Bush Fire Preparedness
Monreale Cottages was built in 1902 and, having been bypassed by past bushfires in the Hills, it remains as secure and intact today as it was 100 years ago. We are told that one of the many reasons for this is the estate's location at the bottom of Sassafras Gully in a rainforest setting.
Mobile phones other than Telstra do not work on the property due to our location in a rain forest gully. Mobile phone reception for other carriers can be obtained at Sassafras village, 3 kilometres away. WiFi is available at the property and important emails can also be sent from reception.
Due to insurance liability requirements, we are not permitted to provide a chauffer service for guests wishing to be picked up or taken to restaurants and reception centres. We are pleased to pre-arrange and book taxis and other transport providers as and when you require.
Check-In and Check-Out Times
Check-in is from 3:00 PM on day of arrival. We ask that guests notify us if they plan to arrive after 8:00 PM so that special arrangements can be made.
Check out is before 11:30 AM on day of departure.
We are happy to discuss your needs regarding children. There is plenty of separation between cottages to cater for individual privacy. We also have a port-a-cot available for rent for children under 2 years of age.
Credit Card – Additional Charges
The Management of Monreale Cottages reserves the right to charge the credit card of clients for any additional costs incurred. Examples of situations where additional charges may apply include, but are not limited to:
Repair/Replacement of damaged property above fair wear and tear
In the event that your accommodation unit is vacated and left excessively dirty an additional cleaning cost amount will be advised to you and then charged to your card
Use of mini bar items or extra services
Mini bar or extras services enjoyed during your stay must be paid for on departure.
Check all cupboards to avoid leaving behind any valuables or personal belongings. Any belongings left behind, that need to be posted to guest will incur a postal charge.
Ensure key is left in the door or handed in to reception.
Disabled Access to Cottages or Retreats
As our property is located on a semi steep hill slope, we have a variety of paths and steps to engage and encounter, if this is of concern to you we suggest you discuss your needs with us as certain access solutions can be provided to enable and facilitate your participation.
Eating In or Out
All cottages and retreats have a fully equipped kitchen designed to make self-catering as easy as possible – fridge, microwave, gas cook top, oven, china, cutlery and glasses.
We also offer a great selection of in-cottage dining options – why not sit back and have dinner delivered right to your cottage.
Eating out is also very convenient as Olinda and Sassafras Village’s are only a short distance from the property and have an array of restaurants and eating establishments.
The tariff is for two adults. Any extra persons, including children, must be approved by management.
Additional persons will be charged at:
$50.00 per person (13+ years) per night.
$25.00 per child (2-12 years) per night.
There is no additional charge for children less than 2 years old if own bedding is provided.
Guest Numbers per Cottage or Retreat
Watergarden Cottage – Maximum 2 guests – King Bed
Oakbrook Cottage – Maximum 2 guests – King Bed
Steeple Cottage – Maximum 2 guests – Queen Bed
Lyrebird Retreat – Maximum 2 guests – Queen Bed
Tranquility Cottage – Maximum 4 guests – Queen Bed, Sofa Bed
Magnolia Retreat – Maximum 6 guests – King Bed (can be split into 2 king singles), Queen Bed, Sofa Bed
There are public laundry facilities located adjacent to reception.
We are licensed and make available local wines, which are available in each accommodation unit (mini bar) or at reception.
We try to be as unobtrusive as we can to allow you to enjoy the seclusion and privacy of our Estate, but we are happy to accept messages from family and leave them at reception for you. Naturally if the messages are of an extremely important nature we will pass them on to you as soon as possible.
Each cottage or retreat has a mini-bar with a quality range of chocolates, beer and local wines from which to choose. Special requests in this regard will be catered for to the best of our ability.
Newsletters and Marketing Communication
Monreale will only send you newsletters or marketing communication if you have subscribed or requested to receive them. We do not distribute mailing lists to any third party with the exception of a provider contracted by us to provide a service. If you do not wish to receive any newsletters or marketing communication from Monreale, please send us an e-mail with your request. Your details will be removed from the mailing list.
Well-behaved dogs are always welcome. If you would like to bring your fur child along with you, there is a $25/pet/night fee applicable.
Major blackouts can occur during severe storms, and as we rely entirely on electricity for virtually everything that opens and shuts on the property, temporary inconvenience issues may arise. Thankfully most occur very late at night or very early in the morning, but these events will still cause the water to stop because the pumps won't work. Unfortunately, the use of showers and toilets will be delayed until power resumes. On such occasions we provide temporary water for toilet flushing and cups of tea.
Monreale Cottages are committed to protecting our guests' privacy before, during, and after their stay with us. All information remains strictly private and will not be divulged to any other unauthorised party. Your presence at Cottages at Monreale is nobody else's business. We will decline to divulge your presence here should anyone ring inquiring for you – unless instructed otherwise by you.
All paths have external all night secure lighting for your safety.
We do not service during your stay unless the stay exceeds seven days.
All internal areas, including the cottages and retreats, are smoke-free environments. In the event that you do smoke in the accommodation, you will be charged an additional cleaning fee to rid the area of smoke aromas. For smokers, we have provided facilities for smoking on the decking outside of each cottage or retreat.
Travel Time from Melbourne
Generally allow at least one and a half hours from the airport or city, and one hour from the eastern suburbs.
Visitors / Friends
Most of our guests place great value on the seclusion, privacy and serenity of the property. With this in mind, we have a strict NO VISITOR policy. Should you wish to have a small number of friends or visitors for a brief daytime visit during your stay, you must seek permission beforehand from reception.
Water our Precious Resource
We are not connected to mains water and rely on pumping our own water supply. We receive water from two sources, both controlled by mother nature. Firstly, we have our rainwater collection system, and secondly our natural spring water that we mix with rain water to form a delightful mineral spring concoction. We store this water in a holding tank and pump the water back under pressure to each accommodation unit. This system works well until we are hit by storms, which can temporarily affect the colour but not the quality or safety of the water. Whilst we have ample water supplies, we request that you are mindful to limit your water usage to reasonable limits taking into account the needs of spas and other domestic appliances and uses.
What Do You Need to Bring With You?
Literally, nothing but your clothes and an intention to have the best time ever.
All of our cottages and retreats are fully provisioned with linen, towels, toiletries and are self-contained for your convenience.